- We want you to be satisfied with your purchase and your experience with metaltree98.com. Our online store provides a 14-day warranty on of all non-used, non-altered products except items that specified as a FINAL SALE.
- Please contact us before returning items at
- (312) - 292 - 9688
- 4120 W Lawrence
- Chicago, IL 60625
Return of Free Shipped Items.
- If you return any items from an order that received FREE SHIPPING, COUPONS, or DISCOUNTS the return will make the FREE SHIPPING, COUPONS and DISCOUNTS become reversed.
- Please make sure return your items in ORIGINAL, BRAND NEW CONDITION (unaltered, unworn, undamaged, free of chemicals scratches etc.)
Items purchased outside of the contiguous United States are not eligible for returns.
Restocking fees will vary depending on the cost of the item(s):
- 20% On all items that costs between $0.01 to $49.99
- 15% On all items that costs between $50 to $99.99
- 10% On all items that is over $100
General Return Policy and Exchanges
- All requests for return or exchange must be made within 7 calendar days of the delivery. All items authorized for a return or an exchange must be received at our main office within 10 days from the authorization date. Any refusal of a delivery will be regarded as return and be disqualified for an exchange.
- ALL returning merchandise must be in its original sell-able condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. You are also responsible for the costs associated with return shipping. Authorized exchanges will be shipped at your expense.
- We will not refund shipping and handling charges associated with returns and exchanges. If you are located outside the U.S., you are responsible for any taxes, duties and processing fees incurred as a result of returning or refusing package acceptance.
- By requesting an exchange, you agree to be responsible for any fees incurred by us to process that exchange. All exchanges and returns will be considered final transactions.
- Promotional codes or promotional shipping prices cannot be applied to exchanges. Also, no reward points can be used towards an exchange.
- For exchange items the price that will be applied for the exchange is at the time we receive the exchange.
- We will not be responsible for issuing a refund if we do not hear from you within 30 days after the items have been returned. After this period, the returned items will be disposed.
- Normal wear or accidental breakage by the customer is not covered by our return policy
- Any items tarnished or discolored from chemicals (hairspray, perfume, etc.) are not covered by our return policy
- Only regular and sale priced items may be returned. All clearance merchandise is final sale and will be noted as such within the product description
- Genuinely faulty goods will be replaced, or money refunded, however we must be advised of any faulty goods upon receipt of the item. If the item is found to be faulty, we will also refund the postage cost
*Undeliverable and Refused Packages*
- Orders returned to us without advance authorization from blingshark.com (i.e. unauthorized returns, refused packages, incorrect address, etc...) will be treated as returns
- Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying